I have had excellent service from Covenant Plumbing. I have a 30+ year old home in an area of the country with awful water (17+ hardness, tannins, etc.). My previous softener failed and I have neglected to address the matter, resulting in stained fixtures, scale buildup and all things disgusting. Covent send Jordan, and two co workers, who provided the initial service of replacing a leaky toilet. The cost of the toilet and installation made me twitch a bit, but knowing it would be done that day, and it was I high quality toilet, helped. Covenant had provided a free home inspection so I had them test the water in anticipation of a new water system. I had asked them about the results of the findings— Jordan offered to go over the results and look at options. He said if I was ready they could install it that day. The cost of the system made me shake a bit, but it was similar to other systems I had researched and been quoted by from other plumbing companies. We agreed to do the work, wrapped up the paperwork and the system was installed (softener, tannin unit, whole house filtration) within a day and a half. While the team completed that project an mentioned I had a leaking tub (which they were aware of from the inspection) and heck, since you’re here anyway…could they take a look. They ended up replacing the shower head; spout, handle, and drain, not for ONE, but for TWO old tubs. This entailed the team sitting down with me and patiently helping me select fixtures, providing pricing, and explaining all the nuances of fixtures. Who knew?!! It was fun to work with people who were genuinely excited about the products they were selling. The job to replace the master bath tub fixtures was not without struggle and complications. Then, as the gentleman were getting ready to leave they checked the drain one more time, to make sure it wasn’t leaking. It was. Just a bit, but it was. Any other plumber could have walked away and the homeowner would not have found out for a while but they looked at each other and simply agreed to start over since they could not figure out why it was leaking! They wanted to ensure I was a satisfied customer and more importantly, to them it was about doing the right thing in providing honest, and quality work while providing excellent service. I must also mention this all occurred on a late Friday afternoon. The call of the weekend did not diminish the quality of work- they would finish when the job was done right.
So, thanks to Jordan and his two partners (I am embarrassed I can’t recall their names) who were all knowledgeable, honest, and kind, and talented in their trade.
Also!!! They put those blue slipper’s on every single time they came into the house. I could tell it was simple a habit- someone trained those young men good!!! Thanks Covenant:)
Response from the owner:MartaLynn, WOW! Thank you for such an incredible review! Our whole team will be over the moon to read this. Jordan and the crew take a lot of pride in doing things the right way, even when the job gets tough, and knowing you felt genuinely cared for means everything to us. We’re grateful for your trust through each repair and upgrade, and we’re so glad you’re already seeing the difference in your home’s water and fixtures. Thank you for welcoming us into your home and for noticing the little things, too. We’re always here whenever you need us.