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Privacy Policy

THE INFORMATION WE COLLECT:

This notice applies to all information collected or submitted on our website via email or any forms you voluntarily fill out. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number(s)
  • Questions to assess your service needs
  • Comments and/or Opinions about Covenant Plumbing

THE WAY WE USE INFORMATION:

We use the information you provide about yourself to respond to your email contact or on-line form submittal.  We do not share the information with any outside parties. If you express interest in our services, we will add you to our mailing list automatically. Registered users may receive announcements from us about products, services, special offers, and newsletters.  Out of respect for the privacy of our users, you can easily unsubscribe at anytime (see How to Contact Us below). We will not re subscribe you if you have removed yourself from our list.  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

WEBSITE ANALYTICS PRIVACY POLICY

This website uses analytics tools (such as Google Analytics, a web analytics service provided by Google, Inc., aka “Google”).  This information is then used to evaluate visitors′ use of the website by collecting anonymous statistics to compile statistical reports on website activity.

Analytics software uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by the analytics provider′s servers. Google and other analytics providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google and other analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.  The Web Analytics providers used do not associate your IP address with any other data held by them. Neither Covenant Plumbing nor the Web Analytics Vendors will link, or seek to link, an IP address with the identity of a computer user. Covenant Plumbing will not associate any data gathered from this site with any personally identifiable information from any other source.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google and other analytics providers in the manner and for the purposes set out above.

USE OF COOKIES AND SESSIONS

We use cookies and server sessions when you enter our educational tools. These scripted items are used only to personalize your experience. The script allows us to track your answers to questions and provide you a customized result at the end of the tool usage.  The cookie file is stored on your hard drive and can be deleted by you at any time. The session file is stored on our server. We do not retrieve or store any information from this file.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Update for SMS Communication

1. Data Collection and Usage

We collect personal information, including phone numbers, to provide SMS communication services for marketing, customer support, and updates regarding our products and services. By providing your phone number, you consent to receive text messages from us.

2. Consent to Receive SMS Messages

By submitting your phone number, you expressly consent to receive SMS text messages from us, including messages regarding your account, notifications, promotions, and other marketing communications. You can opt out of receiving these messages at any time by following the unsubscribe instructions provided in each message or by contacting us directly. By using our site or online services you also agree that communications that are required or necessary notifications, invoices, collection efforts, disclosures, or agreements that are sent electronically meet any legal requirements for “written” communications or notifications.

3. Sharing of Information

We will never sell your personal information. We may share your personal information, including your phone number, with third-party service providers to facilitate SMS communications on our behalf. These providers are contractually obligated to protect your data and use it solely for the purpose of delivering SMS services.

4. Security of Your Information

We take reasonable measures to protect your personal information, including your phone number, from unauthorized access, use, or disclosure. Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your information.

5. User Rights

You have the right to access, correct, or delete your personal information. If you wish to review, update, or delete your data, please contact us at 309-340-1403 or info@plumbingbycovenant.com.

6. Message Frequency and Costs

The frequency of messages will vary based on your interactions with us. Standard messaging rates may apply, depending on your carrier and plan. You are responsible for any messaging or data charges incurred as a result of receiving SMS messages from us.

7. How to Opt Out

If you wish to stop receiving SMS messages from us, you may opt out at any time by replying “STOP” to any of our messages. You may also contact us at 309-340-1403 or info@plumbingbycovenant.com to request removal from our SMS list.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us at:

Covenant Plumbing

418 Olympia Dr STE 8, Bloomington, IL 61704

309-340-1403

info@plumbingbycovenant.com

NOTIFICATION OF CHANGES

If we decide to change our policies, we will post the changes along with the policy effectiveness date on this page.  This allows our website visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post that notification on this page.

Erwin D.
Dayton and Draydan were very professional, provided multiple options, communicated their plans well, performed their work quickly, and left our place clean.
Response from the owner:Thank you for taking the time to submit a review for Covenant Plumbing!  We love that you noticed that we always strive to make the customer feel comfortable. Thank you for choosing Covenant Plumbing and we hope that you will come to us for all your plumbing needs!
John H.
Joyce D.
We had a wonderful experience with Covenant Plumbing. Darren Installed our dishwasher, and did an exceptional job! We are always pleased with the prompt, amazing services Covenant Plumbing provides!
Response from the owner:Thank you so much, Joyce for taking the time to review us! We truly appreciate you.
Srinivas B.
Response from the owner:Thank you, Srinivas for the five-star review!
Ron B.
Response from the owner:Thank you so much, Ron for taking the time to review us!
David G.
Camon was very personable and knowledgeable.
Response from the owner:Thank you for the 5 star review David! We appreciate you choosing Covenant Plumbing for your back up sump pump and look forward to helping you in the future!
Mark B.
Fast response and Jordan fixed the issue
Response from the owner:Thank you so much, Mark for the five-star review!
Latricia C.
Covenant was timely when our sump pump went out. Jordan was caring, knowledgeable and courteous. Highly recommend their services.
Response from the owner:Thank you so much, Latricia for taking the time to review us!
Bella D.
We had a great experience with Covenant Plumbing today! We had a last minute problem with our hose spicket and they were able to have someone out in 10 minutes! Shane was super quick to spot the problem and was even quicker with the repair. We definitely will be using them if we need anything in the future!
Response from the owner:Thank you, Bella for taking the time to share your experience with us! We appreciate your business and are happy to help in any way we can.
WhySoSerious
Great costumer service, they were knowledgeable and Jordan took care of the problem promptly.
Response from the owner:Thank you so much for the awesome review!
Mike B.
Excellent work. Some additional issues came up in plumbing repair and they stayed later in day to fix properly. Professional and honest in repairs.
Response from the owner:Thank you for the 5 star review Mike! We appreciate you choosing Covenant Plumbing and look forward to helping you in the future!
David F.
Excellent service and a very fair price.
Response from the owner:Thank you so much, David for the five-star review!
Robert B.
Response from the owner:Thank you, Robert for the five-star review!
Viola P.
The plumbers did a partial rebuild and replaced the Emergency Shutoff Valve. They were very professional and it didn't even take them an hour to complete the job. They walked me through what needed to be done and the pricing was reasonable. I will be using them again for any plumbing issues in the future.
Thank you so much!!
Response from the owner:Thank you so much, Viola for taking the time to review us! We appreciate your business.
Richard F.
Good job completed quickly and at a very reasonable cost. Highly recommended.
Response from the owner:Thank you so much, Richard for taking the time to review us! We truly appreciate your business.
Sarah F.
5 stars! I had a plumbing issue come up right before vacation. These guys were prompt, friendly, and super professional. Price was fair. Will use again and absolutely recommend!
Response from the owner:Thank you so much for taking the time to share your experience with us! We appreciate your business.
Kent O.
Have used Covenant several times now and always great service. Knowledgeable folks who run an organized company and do great work and communicate well.
Response from the owner:Thank you so much, Kent for the five-star review! We appreciate your business.
Ryan S.
Response from the owner:Thank you for the five-star review, Ryan!
Jim G.
Shane did a great job. You can trust him. Our family has been using Covenant Plumbing for over 10 years. They have worked on five different houses for our family. They are a good company.
Response from the owner:Thank you so much, Jim for taking the time to share your experience with us! We truly appreciate your business.
Craig H.
They did very nice work, very quickly.
Response from the owner:Thank you, Craig for the five-star review!
Patricia S.
Response from the owner:Thank you so much, Patricia for taking the time to review us!
Two and a B.
Response from the owner:Thank you so much for the five-star review!
Dave S.
Excellent service and timelines! Found my water heater was leaking, called first thing the next morning. They came out that morning, provided options, and had installed a new water heater by the end of the day. Would do business with them again.
Response from the owner:Thank you so much, Dave for taking the time to share your experience with our team! We appreciate your business and are happy to help in any way we can.
Justin W.
Great business, high quality, amazing customer service. Professional and great at communication, local owners that care. Love working with Covenant Plumbing.
Response from the owner:Thank you so much, Justin for the five-star review! We appreciate your business.
Jegadeesh T.
Response from the owner:Thank you so much for the five-star review!
Jeffrey C.
Dayton and his assistant proved just as great as they were on their job for us. It's nice to have a free and clear kitchen sink and now the pipes coming up to it without pinhole leaks. Now if the City of Bloomington could get the water quality back!
Response from the owner:Thank you so much, Jeffrey for taking the time to share your experience with our team!
Robert H.
Always happy with the service from Covenant Plumbing.
Response from the owner:Thank you so much for the awesome review, Robert!
Alexis B.
I called in the morning and they sent a technician out same day. He diagnosed and fixed the issue within an hour. Exceptional experience!
Response from the owner:Thank you, Alexis for the awesome review! We're thrilled to hear you had such positive experience with our team.
Richard M.
Absolutely satisfied!
Response from the owner:Thank you for the five-star review, Richard!
Holly R.
Excellent service. Quick. Efficient. Will kee calling them!
Response from the owner:Thank you so much, Holly for taking the time to review us!
Willis M.
Chris was a blessing - best plumber in town!!!
Response from the owner:Thank you for the awesome review, Willis!
M D
Great experience with Covenant. Water heater started leaking, so called them up and later that day they were here to provide options with pricing, and completed the removal and install within 2 or 3 hours. Everything looks and works great. Thanks to Shane and company for their expert work.
Response from the owner:Thank you so much for sharing your positive experience with us!
Will F.
I’m leaving my five star review below because I do want people to know that the service with this company was wonderful. We ran into another plumbing issue shortly after and I was quoted by this company and quoted by another. I even compared their prices to retail online. This company was taking over 50% margins on not just the job and labor overall but even the equipment you could simply just go and buy from a store. Replacing my water heater was a $5000 difference for the exact same service. This was a severe disappointment, but I understand everybody needs to make money. If you don’t mind severely overpaying and have some extra thousands of dollars laying around, this companys service is fantastic! Unfortunately, that is not my situation. I was disappointed to say my discover here.

“Paying for the service was not fun, but the quality of human beings and quality of service I received was spectacular for this industry. Other companies like Roto-Rooter or other aggressive sales oriented plumbers are pretty horrible to work with, these guys were fantastic to have around my home, showing me their equipment, and answering any questions that I would have. Thank you covenant plumbing!”
Response from the owner:We appreciate you taking the time to leave us a review. Thanks!
Hugo O.
I had an issue with a pipe leaking water in my basement utility room. Jordan and Quentin were out the next day to help fix the issue and took care of everything. The customer service was great and the job done was great. I am very happy with the service and would reccomend them to anyone in town.
Response from the owner:Thank you so much, Hugo for taking the time to share your experience with our team! We're thrilled to hear our technicians could help you out.
Kenneth I.
Shane and Jacob were very friendly and efficient. We have a toilet that is over 50 years old. The fill valve along with the tank ball and lift rods all had to be replaced. Before we knew it, the repairs were done. My wife and I were very pleased. I found everyone at your company from Amanda Shane to be very friendly and professional. I would not hesitate to call your establishment for our plumbing needs in the future.
Response from the owner:Thank you so much, Kenneth for taking the time to review us! We truly appreciate your business and are happy to help in any way we can.
Bart C.
Covenant Plumbing made it easy and responded quickly. The guys were super helpful and polite. All around positive interaction.
Response from the owner:Thank you so much, Bart for the amazing review! We appreciate your business and are happy to help in any way we can.
Christopher T.
Get service by Dayton. Will say tho, this is a pricey company $400 for about hr n 45min of time. Service competed was clearing my drain/vent line.
Response from the owner:Thank you so much for taking the time to leave us a positive rating.
Christine B.
Dayton was very polite and professional. He explained all my options and answered all my questions. Highly recommend. It was a memorable Valentines Day watching the roots being cleaned out of my sewer line. I appreciated that they let me watch the process. Always something new to learn.
Response from the owner:Thank you, Christine for taking the time to review us! We are thrilled to hear our team could help resolve your sewer line issue.
Patrick G.
The team at Covenant Plumbing was quick to address my issue. Showed up within the hour, provided a quote right on the spot, and the repair was done within 30 minutes. I reviewed the work that they performed and was very satisfied.
Response from the owner:Thank you so much, Patrick for taking the time to review us! We truly appreciate you choosing Covenant Plumbing for your plumbing needs!
Diane S.
We rec’d a quick response and we’re worked in understanding the urgency….the guys arrived, texting before and on way. They were excellent communicators; Darren listened intently, compassionate to our needs and very thorough in explaining their findings and options. Great Team. They were courteous and cautious about their outdoor shoes coming in to our home; even when we were not concerned. Overall they are top notch!!! 5 Star Business! -Di
Response from the owner:Thank you so much, Diane for sharing your positive experience with our team! We appreciate your business and are happy to help in any way we can.
Weston L.
Everyone at Covenant was professional, courteous, knowledgeable, and effective. Colton did a thorough inspection and quickly diagnosed my issue, though complex, spot-on. Dayton and another professional whose name I unfortunately cannot recall came out and advised further on my situation, quickly and carefully resolved it, and followed up with good guidance. I happened to speak with Amanda and she was excellent as well, offering help with kindness and efficiency. If you want peace of mind and results I give my highest recommendation to Covenant!
Response from the owner:Thank you so much, Weston for taking the time to review us!
Laura C.
Everyone was extremely friendly and helpful. They were able to come quickly and went above and beyond to quickly fix a fairly large issue. They communicated well throughout the process and were very clear on what work was being completed and the cost. I will definitely call them for any future plumbing needs.
Response from the owner:Thank you, Laura for the five-star review! We're thrilled to hear we could help resolve your issue!
Ryane B.
Very quick and easy process, love that you can book online. Booked on Monday and they sent someone out on Tuesday who was able to fix the problem I booked for which was with a toilet, he was also able to fix an issue with the shower faucet during the same appointment without me having to reschedule. Thanks Colton!
Response from the owner:Thank you so much, Ryane for the helpful feedback! We appreciate you and are happy to help in any way we can.
bspeddin
I had a water backup drain issue and Covenant came out and resolved it quickly! We liked their service so much we chose Covenant for a water softener solution for our home. Covenant is responsive and does high quality work at a fair price. Highly recommend.
Response from the owner:Thank you so much for the wonderful review! We appreciate your business and are happy to help in any way we can.
Crystal H.
Covenant Plumbing is by far the best in the business! They have the highest level of professionalism and response. I cannot recommend them enough! Darrin & the team were phenomenal to work with!
Response from the owner:Thank you for taking the time to submit a review for Covenant Plumbing Crystal!  We love that you noticed that we make our customers feel that they are valued. Thank you for choosing Covenant Plumbing and we hope that you will come to us for all your plumbing needs!
Chris T.
Covenant has recently been my goto plumbing solution company! They came to my rescue after a frozen pipe issue last year and I've been using them since. Their prices are fair and their work is excellent - a great company to work with!
Response from the owner:Thank you so much, Chris for taking the time to review us! We truly appreciate your business.

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