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When Do You Call A Licensed Plumber For A Sump Pump Repair? | Normal, IL

Written by
Covenant Plumbing
March 26, 2024
When Do You Call A Licensed Plumber For A Sump Pump Repair? | Normal, IL

Do you have a basement? You need to install a sump pump to prevent basement flooding. A sump pump is a device that’s usually submersible and it moves water away from your home, saving your house from catastrophic water damage. If you live in an area prone to getting storms, contact a plumber in Normal, IL today for a sump pump installation. If you have an efficient or malfunctioning sump pump, contact us for a sump pump repair.

Signs You Need to Get Your Unit Repaired

What are signs it’s time to call a plumber for a sump pump repair? Below are some issues you may encounter with your sump pump. Get in touch with us immediately for assistance:

Incorrect Installation

You know there are issues with installation when the sump pump either doesn’t work efficiently or doesn’t work at all. This is why we recommend hiring a licensed plumber only to install the unit and avoid problems. Otherwise, you may end up calling a plumber for a costly sump pump repair. And imagine if you don’t notice the problem right away and there’s a coming storm. When the sump pump malfunctions, you will end up with a flooded basement. If you’re planning to install a new unit, contact Covenant Plumbing so that our plumbers can help you install your new unit.

Power Failure

You don’t necessarily need sump pump repair when there’s a power failure. If there are issues with its electrical components, we suggest calling an electrician. Also, power outages are common during a storm so try to get backup batteries to ensure your sump pump still works even when there’s a power interruption.

We also recommend you invest in a surge protection device as power surges can also damage the unit. Get in touch with a professional today if you have problems with your sump pump; our plumbers can take care of repairs, installations or inspections.

Blocked Pumps and Drainage Parts

It’s important to properly maintain your sump pump to avoid costly sump pump repair or basement flooding. One of the most common issues you’ll have to encounter are clogged pumps. When they’re blocked, your unit won’t be able to extract the water from the sump pit. You’ll end up with a flooded basement if you don’t address the problem. Get in touch with a plumber immediately to help you correct it.

The discharge lines must also be inspected regularly to avoid clogging and other blockages or your unit can’t work properly. Check the exit points and make sure no dirt or rocks enter the sump pump system. Contact a plumber today for further assistance.

Defective Components

Your sump pump will work efficiently when all components are in working condition. This is why it’s important for homeowners to properly care for their units to avoid a costly sump pump repair that can cost you a fortune.

No Maintenance

All appliances need maintenance to avoid costly problems. For your sump pump, periodically check your unit for any signs of damage, or wear and tear. If you suspect a problem, contact a licensed plumber in Normal, IL immediately for either an inspection or sump pump repair.

When buying a new sump pump, it’s also important to get the right unit size. If your unit is too large and your basement needs a smaller unit, your sump pump will only work harder and may not be able to efficiently pump out the water. Eventually, this can burn out the unit and lead to costly repairs down the road. If you have questions about your sump pump, please don’t hesitate to reach out to a plumber for assistance. We’re more than happy to help.

Maintaining the Sump Pump

Proper maintenance is the key to avoiding a costly sump pump repair. Below are a few tips on how to maintain your sump pump:

Test the Sump Pump

Before a coming storm, the first thing you need to do is check your sump pump if it actually works. To test the unit, pour a bucket of water into the sump pit and wait for the float switch to turn on and pump the water out. If it doesn’t, we suggest calling a plumber right away for an inspection as there might be something wrong with the unit.

Check for Corrosion or Damage

Clean the sump pump regularly by removing the pump and disconnecting the discharge pipe. If you can’t remove the pump, there could be dirt or mold building up. Call a plumber for assistance. After disconnecting the pump, use a soft cloth or sponge to remove the dirt. When cleaning, carefully check it for any signs of damage. If your sump pump is several years old, check with a plumber if it’s time to get a new replacement.

Clean the Basin

To start cleaning, make sure to turn it off properly. Remove any debris or dirt from the sump basin. If you don’t know how to do this, check the manufacturer manual for instructions or contact a plumber near you for assistance.

Contact Covenant Plumbing

Do you need a sump pump repair and replacement? You can choose from three different types of sump pumps: pedestal pumps, the water-powered pump and battery-operated backup. The pedestal pump is more affordable but not recommended as they aren’t as reliable as the submersible device. One thing to remember when buying a new sump pump is to buy a unit with the right horsepower. Get in touch with one of our plumbers so we can assist you.

Covenant Plumbing is a reliable and trustworthy plumbing company serving homeowners and businesses in Normal, IL. We can help with any plumbing-related repairs, installations, maintenance or inspections. Get in touch with us today and we will quickly dispatch a plumber to your location. Call us today for an appointment.

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No one enjoys waiting around for a plumber to come fix those broken pipes or clear that nasty clogged drain. At Covenant Plumbing, we’ve made it easier than ever before to get the service you deserve when it’s most convenient for you. 

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Dayton and Draydan were very professional, provided multiple options, communicated their plans well, performed their work quickly, and left our place clean.
Response from the owner:Thank you for taking the time to submit a review for Covenant Plumbing!  We love that you noticed that we always strive to make the customer feel comfortable. Thank you for choosing Covenant Plumbing and we hope that you will come to us for all your plumbing needs!
We had a wonderful experience with Covenant Plumbing. Darren Installed our dishwasher, and did an exceptional job! We are always pleased with the prompt, amazing services Covenant Plumbing provides!
Response from the owner:Thank you so much, Joyce for taking the time to review us! We truly appreciate you.
Response from the owner:Thank you, Srinivas for the five-star review!
Response from the owner:Thank you so much, Ron for taking the time to review us!
Camon was very personable and knowledgeable.
Response from the owner:Thank you for the 5 star review David! We appreciate you choosing Covenant Plumbing for your back up sump pump and look forward to helping you in the future!
Fast response and Jordan fixed the issue
Response from the owner:Thank you so much, Mark for the five-star review!
Covenant was timely when our sump pump went out. Jordan was caring, knowledgeable and courteous. Highly recommend their services.
Response from the owner:Thank you so much, Latricia for taking the time to review us!
We had a great experience with Covenant Plumbing today! We had a last minute problem with our hose spicket and they were able to have someone out in 10 minutes! Shane was super quick to spot the problem and was even quicker with the repair. We definitely will be using them if we need anything in the future!
Response from the owner:Thank you, Bella for taking the time to share your experience with us! We appreciate your business and are happy to help in any way we can.
Great costumer service, they were knowledgeable and Jordan took care of the problem promptly.
Response from the owner:Thank you so much for the awesome review!
Excellent work. Some additional issues came up in plumbing repair and they stayed later in day to fix properly. Professional and honest in repairs.
Response from the owner:Thank you for the 5 star review Mike! We appreciate you choosing Covenant Plumbing and look forward to helping you in the future!
Excellent service and a very fair price.
Response from the owner:Thank you so much, David for the five-star review!
Response from the owner:Thank you, Robert for the five-star review!
The plumbers did a partial rebuild and replaced the Emergency Shutoff Valve. They were very professional and it didn't even take them an hour to complete the job. They walked me through what needed to be done and the pricing was reasonable. I will be using them again for any plumbing issues in the future.
Thank you so much!!
Response from the owner:Thank you so much, Viola for taking the time to review us! We appreciate your business.
Good job completed quickly and at a very reasonable cost. Highly recommended.
Response from the owner:Thank you so much, Richard for taking the time to review us! We truly appreciate your business.
5 stars! I had a plumbing issue come up right before vacation. These guys were prompt, friendly, and super professional. Price was fair. Will use again and absolutely recommend!
Response from the owner:Thank you so much for taking the time to share your experience with us! We appreciate your business.
Have used Covenant several times now and always great service. Knowledgeable folks who run an organized company and do great work and communicate well.
Response from the owner:Thank you so much, Kent for the five-star review! We appreciate your business.
Response from the owner:Thank you for the five-star review, Ryan!
Shane did a great job. You can trust him. Our family has been using Covenant Plumbing for over 10 years. They have worked on five different houses for our family. They are a good company.
Response from the owner:Thank you so much, Jim for taking the time to share your experience with us! We truly appreciate your business.
They did very nice work, very quickly.
Response from the owner:Thank you, Craig for the five-star review!
Response from the owner:Thank you so much, Patricia for taking the time to review us!
Response from the owner:Thank you so much for the five-star review!
Excellent service and timelines! Found my water heater was leaking, called first thing the next morning. They came out that morning, provided options, and had installed a new water heater by the end of the day. Would do business with them again.
Response from the owner:Thank you so much, Dave for taking the time to share your experience with our team! We appreciate your business and are happy to help in any way we can.
Great business, high quality, amazing customer service. Professional and great at communication, local owners that care. Love working with Covenant Plumbing.
Response from the owner:Thank you so much, Justin for the five-star review! We appreciate your business.
Response from the owner:Thank you so much for the five-star review!
Dayton and his assistant proved just as great as they were on their job for us. It's nice to have a free and clear kitchen sink and now the pipes coming up to it without pinhole leaks. Now if the City of Bloomington could get the water quality back!
Response from the owner:Thank you so much, Jeffrey for taking the time to share your experience with our team!
Always happy with the service from Covenant Plumbing.
Response from the owner:Thank you so much for the awesome review, Robert!
I called in the morning and they sent a technician out same day. He diagnosed and fixed the issue within an hour. Exceptional experience!
Response from the owner:Thank you, Alexis for the awesome review! We're thrilled to hear you had such positive experience with our team.
Absolutely satisfied!
Response from the owner:Thank you for the five-star review, Richard!
Excellent service. Quick. Efficient. Will kee calling them!
Response from the owner:Thank you so much, Holly for taking the time to review us!
Chris was a blessing - best plumber in town!!!
Response from the owner:Thank you for the awesome review, Willis!
Great experience with Covenant. Water heater started leaking, so called them up and later that day they were here to provide options with pricing, and completed the removal and install within 2 or 3 hours. Everything looks and works great. Thanks to Shane and company for their expert work.
Response from the owner:Thank you so much for sharing your positive experience with us!
I’m leaving my five star review below because I do want people to know that the service with this company was wonderful. We ran into another plumbing issue shortly after and I was quoted by this company and quoted by another. I even compared their prices to retail online. This company was taking over 50% margins on not just the job and labor overall but even the equipment you could simply just go and buy from a store. Replacing my water heater was a $5000 difference for the exact same service. This was a severe disappointment, but I understand everybody needs to make money. If you don’t mind severely overpaying and have some extra thousands of dollars laying around, this companys service is fantastic! Unfortunately, that is not my situation. I was disappointed to say my discover here.

“Paying for the service was not fun, but the quality of human beings and quality of service I received was spectacular for this industry. Other companies like Roto-Rooter or other aggressive sales oriented plumbers are pretty horrible to work with, these guys were fantastic to have around my home, showing me their equipment, and answering any questions that I would have. Thank you covenant plumbing!”
Response from the owner:We appreciate you taking the time to leave us a review. Thanks!
I had an issue with a pipe leaking water in my basement utility room. Jordan and Quentin were out the next day to help fix the issue and took care of everything. The customer service was great and the job done was great. I am very happy with the service and would reccomend them to anyone in town.
Response from the owner:Thank you so much, Hugo for taking the time to share your experience with our team! We're thrilled to hear our technicians could help you out.
Shane and Jacob were very friendly and efficient. We have a toilet that is over 50 years old. The fill valve along with the tank ball and lift rods all had to be replaced. Before we knew it, the repairs were done. My wife and I were very pleased. I found everyone at your company from Amanda Shane to be very friendly and professional. I would not hesitate to call your establishment for our plumbing needs in the future.
Response from the owner:Thank you so much, Kenneth for taking the time to review us! We truly appreciate your business and are happy to help in any way we can.
Covenant Plumbing made it easy and responded quickly. The guys were super helpful and polite. All around positive interaction.
Response from the owner:Thank you so much, Bart for the amazing review! We appreciate your business and are happy to help in any way we can.
Get service by Dayton. Will say tho, this is a pricey company $400 for about hr n 45min of time. Service competed was clearing my drain/vent line.
Response from the owner:Thank you so much for taking the time to leave us a positive rating.
Dayton was very polite and professional. He explained all my options and answered all my questions. Highly recommend. It was a memorable Valentines Day watching the roots being cleaned out of my sewer line. I appreciated that they let me watch the process. Always something new to learn.
Response from the owner:Thank you, Christine for taking the time to review us! We are thrilled to hear our team could help resolve your sewer line issue.
The team at Covenant Plumbing was quick to address my issue. Showed up within the hour, provided a quote right on the spot, and the repair was done within 30 minutes. I reviewed the work that they performed and was very satisfied.
Response from the owner:Thank you so much, Patrick for taking the time to review us! We truly appreciate you choosing Covenant Plumbing for your plumbing needs!
We rec’d a quick response and we’re worked in understanding the urgency….the guys arrived, texting before and on way. They were excellent communicators; Darren listened intently, compassionate to our needs and very thorough in explaining their findings and options. Great Team. They were courteous and cautious about their outdoor shoes coming in to our home; even when we were not concerned. Overall they are top notch!!! 5 Star Business! -Di
Response from the owner:Thank you so much, Diane for sharing your positive experience with our team! We appreciate your business and are happy to help in any way we can.
Everyone at Covenant was professional, courteous, knowledgeable, and effective. Colton did a thorough inspection and quickly diagnosed my issue, though complex, spot-on. Dayton and another professional whose name I unfortunately cannot recall came out and advised further on my situation, quickly and carefully resolved it, and followed up with good guidance. I happened to speak with Amanda and she was excellent as well, offering help with kindness and efficiency. If you want peace of mind and results I give my highest recommendation to Covenant!
Response from the owner:Thank you so much, Weston for taking the time to review us!
Everyone was extremely friendly and helpful. They were able to come quickly and went above and beyond to quickly fix a fairly large issue. They communicated well throughout the process and were very clear on what work was being completed and the cost. I will definitely call them for any future plumbing needs.
Response from the owner:Thank you, Laura for the five-star review! We're thrilled to hear we could help resolve your issue!
Very quick and easy process, love that you can book online. Booked on Monday and they sent someone out on Tuesday who was able to fix the problem I booked for which was with a toilet, he was also able to fix an issue with the shower faucet during the same appointment without me having to reschedule. Thanks Colton!
Response from the owner:Thank you so much, Ryane for the helpful feedback! We appreciate you and are happy to help in any way we can.
I had a water backup drain issue and Covenant came out and resolved it quickly! We liked their service so much we chose Covenant for a water softener solution for our home. Covenant is responsive and does high quality work at a fair price. Highly recommend.
Response from the owner:Thank you so much for the wonderful review! We appreciate your business and are happy to help in any way we can.
Covenant Plumbing is by far the best in the business! They have the highest level of professionalism and response. I cannot recommend them enough! Darrin & the team were phenomenal to work with!
Response from the owner:Thank you for taking the time to submit a review for Covenant Plumbing Crystal!  We love that you noticed that we make our customers feel that they are valued. Thank you for choosing Covenant Plumbing and we hope that you will come to us for all your plumbing needs!
Covenant has recently been my goto plumbing solution company! They came to my rescue after a frozen pipe issue last year and I've been using them since. Their prices are fair and their work is excellent - a great company to work with!
Response from the owner:Thank you so much, Chris for taking the time to review us! We truly appreciate your business.

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