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Published March 26, 2024

When Do You Call A Licensed Plumber For A Sump Pump Repair? | Normal, IL

Covenant Plumbing is your trusted local plumbing & drain experts in Bloomington-Normal, IL. and the surrounding areas since 2006.

Written By
Lori Stickling
When Do You Call A Licensed Plumber For A Sump Pump Repair? | Normal, IL

Do you have a basement? You need to install a sump pump to prevent basement flooding. A sump pump is a device that’s usually submersible and it moves water away from your home, saving your house from catastrophic water damage. If you live in an area prone to getting storms, contact a plumber in Normal, IL today for a sump pump installation. If you have an efficient or malfunctioning sump pump, contact us for a sump pump repair.

Signs You Need to Get Your Unit Repaired

What are signs it’s time to call a plumber for a sump pump repair? Below are some issues you may encounter with your sump pump. Get in touch with us immediately for assistance:

Incorrect Installation

You know there are issues with installation when the sump pump either doesn’t work efficiently or doesn’t work at all. This is why we recommend hiring a licensed plumber only to install the unit and avoid problems. Otherwise, you may end up calling a plumber for a costly sump pump repair. And imagine if you don’t notice the problem right away and there’s a coming storm. When the sump pump malfunctions, you will end up with a flooded basement. If you’re planning to install a new unit, contact Covenant Plumbing so that our plumbers can help you install your new unit.

Power Failure

You don’t necessarily need sump pump repair when there’s a power failure. If there are issues with its electrical components, we suggest calling an electrician. Also, power outages are common during a storm so try to get backup batteries to ensure your sump pump still works even when there’s a power interruption.

We also recommend you invest in a surge protection device as power surges can also damage the unit. Get in touch with a professional today if you have problems with your sump pump; our plumbers can take care of repairs, installations or inspections.

Blocked Pumps and Drainage Parts

It’s important to properly maintain your sump pump to avoid costly sump pump repair or basement flooding. One of the most common issues you’ll have to encounter are clogged pumps. When they’re blocked, your unit won’t be able to extract the water from the sump pit. You’ll end up with a flooded basement if you don’t address the problem. Get in touch with a plumber immediately to help you correct it.

The discharge lines must also be inspected regularly to avoid clogging and other blockages or your unit can’t work properly. Check the exit points and make sure no dirt or rocks enter the sump pump system. Contact a plumber today for further assistance.

Defective Components

Your sump pump will work efficiently when all components are in working condition. This is why it’s important for homeowners to properly care for their units to avoid a costly sump pump repair that can cost you a fortune.

No Maintenance

All appliances need maintenance to avoid costly problems. For your sump pump, periodically check your unit for any signs of damage, or wear and tear. If you suspect a problem, contact a licensed plumber in Normal, IL immediately for either an inspection or sump pump repair.

When buying a new sump pump, it’s also important to get the right unit size. If your unit is too large and your basement needs a smaller unit, your sump pump will only work harder and may not be able to efficiently pump out the water. Eventually, this can burn out the unit and lead to costly repairs down the road. If you have questions about your sump pump, please don’t hesitate to reach out to a plumber for assistance. We’re more than happy to help.

Maintaining the Sump Pump

Proper maintenance is the key to avoiding a costly sump pump repair. Below are a few tips on how to maintain your sump pump:

Test the Sump Pump

Before a coming storm, the first thing you need to do is check your sump pump if it actually works. To test the unit, pour a bucket of water into the sump pit and wait for the float switch to turn on and pump the water out. If it doesn’t, we suggest calling a plumber right away for an inspection as there might be something wrong with the unit.

Check for Corrosion or Damage

Clean the sump pump regularly by removing the pump and disconnecting the discharge pipe. If you can’t remove the pump, there could be dirt or mold building up. Call a plumber for assistance. After disconnecting the pump, use a soft cloth or sponge to remove the dirt. When cleaning, carefully check it for any signs of damage. If your sump pump is several years old, check with a plumber if it’s time to get a new replacement.

Clean the Basin

To start cleaning, make sure to turn it off properly. Remove any debris or dirt from the sump basin. If you don’t know how to do this, check the manufacturer manual for instructions or contact a plumber near you for assistance.

Contact Covenant Plumbing

Do you need a sump pump repair and replacement? You can choose from three different types of sump pumps: pedestal pumps, the water-powered pump and battery-operated backup. The pedestal pump is more affordable but not recommended as they aren’t as reliable as the submersible device. One thing to remember when buying a new sump pump is to buy a unit with the right horsepower. Get in touch with one of our plumbers so we can assist you.

Covenant Plumbing is a reliable and trustworthy plumbing company serving homeowners and businesses in Normal, IL. We can help with any plumbing-related repairs, installations, maintenance or inspections. Get in touch with us today and we will quickly dispatch a plumber to your location. Call us today for an appointment.

Mike M.
1731435180
We a positive experience with Covenant Plumbing. Our hot water heater went out after hours. I called Covenant's 24 hour hot line and made an appointment. Promptly the next morning, Cameron and Christopher arrived at our home. In a short period of time, they provided me with the information required to remedy the situation. The same day they installed a tank less water heater and we had hot water the same day! Cameron and Christopher were very respectful of our property and extremely great to work with. In the future, I will not hesitate to call Covenant if plumbing problems arise.Mike Mounce
Chris H.
1731187964
Sandy C.
1731179773
Stacey O.
1731109493
Luke R.
1730843842
Joyce S.
1730833867
Jane H.
1730825860
Highly recommend Covenant Plumbing!! They are professional, knowledgeable and very pleasant to work with. Darren came out promptly, diagnosed the issue and gave us a quote. He got the issue fixed quickly and the price was very reasonable.
Kimberly N.
1730495823
Covenant was fantastic. Everything explained and then done on the same day. Would recommend to everyone!
Randal S.
1730491167
One day service. Great job. Jordan was fantastic. Christian company, honest hard working bunch. Thankful we found them.
Lorees T.
1730470068
Colton B was great very responsive to my needsThank
Paula G.
1730410453
Jordan and Matt were awesome! Communicated every step of the way. Thanks guys!
Toya T.
1730387309
This is my 2 ND time using them. They're at the forefront. To add, I've recommended this company to others. All staff are professional, punctual and cleanup was superb.
Shirley F.
1730326169
Jordan was exceptional in his work and explanation of what we needed done. He has a wonderful personality and positive attitude. You are blessed to have him with your company. He will be our Go to man!
Betty S.
1730222589
We were very happy with Covenant! They texted us about when to expect the plumber to show up and included his photo. Cameron and his partner did an excellent job and I’d use them again if needed. I definitely recommend Covenant Plumbing.
Sarah D.
1730148103
Colten B. Was very courteous and efficient . I would highly recommend Covenant Plumbing for your plumbing needs.
Courtney S.
1730135988
Jordan was great. He explained everything clearly and was transparent about costs. I would recommend Covenant Plumbing.
Thomas R.
1729959523
Professional, communicative, and thorough. We had a basement drain/sewer clog caused by roots imm the pipe leading to the street sewer. Ended up at around a $3k job.My only complaint is that as the job progressed, it would of been nice to see some of the smaller charges here and there waved as their profit margins increased with the size of the job.
Cory M.
1729954243
Great plumbing service!
Larry T.
1729700809
Excellent job putting in the Fossett in my kitchen and fixing my toilet. Thank you.
Laura N.
1729548098
We were very pleased with both of the technicians, Cameron and Matt. They came well prepared to address the several issues that we were dealing with. I had called in and spoke with Amanda who did a great job of documenting all of our problems. For each job we received a quote for our approval. We were update throughout their visit with progress and explanation on the work done. Very fair and professional experience. Great job!
Charles J.
1729546468
Everyone we have had contact with has been so friendly. A few months ago Jordan installed a sump pump for us. Today he installed a toilet and a whole house shut off valve. He always explained to us what he was doing. Will be contacting again for other plumbing projects.
chanakya K.
1729544175
Erik Y.
1729018224
Very professional and knowledgeable. Jordan did a great job!
Kerry G.
1728660635
Mark H.
1728652376
Very professional and helpful on any questions we had. Their technicians was very friendly and knowledgeable. Very satisfied on the work they done. The office ladies was so friendly and helpful. Highly recommend going to Covenant Plumbing.
David D.
1728584346
I had a great experience one of the best I do recommend covenant plumbing please get the best get the customer service get the right people
Andy R
1728319658
Covenant plumbing were very responsive to my urgent request for help when I had a backed up drain. Dayton and his co-worker were very professional and helpful and answered all my many questions patiently. They offered a couple of options to resolving the problem, and this was able to save me money. They also gave me suggestions for preventing a recurrence, which I appreciated. Overall a 5 star rating and I would definitely call Covenant plumbing when I need a plumber again! Thanks guys!
Janel M.
1728318333
David C.
1728088762
Quick determination of the problem(s), prompt estimates and then both problems fixed.
John H.
1728052279
Covenant was very responsive to my needs. Customer Service was very friendly and informative. The Technicians arrived on time, very competent and professional.
Scott M.
1727894120
We've used Covenant multiple times and they are fantastic. First, you call and get a real person. Amanda is super friendly and helpful! Then they keep you up to date via email and text. A text with some info about the tech coming to your house along with a picture is a great touch. Finally, the techs are knowledgeable, friendly, and willing to share what is happening. The whole experience is 5 star worthy.
Barbara G.
1727810941
Very friendly, prompt and thorough
Sheri L.
1727797749
I really like the professionalism of the technicians that were sent to do the drain camera. They explained very thorough what we were seeing on their camera.
Michael S.
1727472201
Fair price with excellent customer service and quality of work. But equally important, you won't mind letting these good people into your home. A+
B B.
1727468393
We recently had a water/sewer related emergency in our basement that caused a lot of damage and needed to be addressed immediately. Covenant Plumbing responded to our call within an hour or two, corrected the cause of the backup & helped us locate a business that does cleanup & remediation of the damage. Cameron, one of their plumbers (as well as other employees), served as our primary contact & was so very helpful in addressing our problems.Since then we have needed to replace/repair other plumbing fixtures & contacted Covenant Plumbing to do the work. As before, they responded quickly & accommodated the dates we requested work to be done. We asked specifically for Cameron to do the plumbing since he had been so professional & helpful before & we were very happy with the results.We highly recommend Covenant Plumbing & will continue to use them (& to ask for Cameron) for any of our plumbing needs.Betty & Gary Beatty
Ken S.
1727121269
Found Covenant Plumbing online. Called them for a non-emergency issue and requested a service call at 3:30 on a Friday afternoon for my Mother in law. Scheduled for the following Monday afternoon. Received a text Monday morning asking if ok to come early. Of course. It was a easy fix. Colton and his partner (sorry, didn't catch his name) were great. Speedy service, fair pricing and good advice. Couldn't ask for any better. Thank you!!!
Kevin H.
1727105481
Came in as planned and did decent work. Very friendly.
David B.
1726512269
Covenant did a wonderful job installing a new gas line for a dryer. The service technician was timely and friendly, thoroughly explaining the process all along the way. I would highly recommend their services.
Cindy G.
1726262456
Called Amanda and she fixed me right up. So greatful and the plumber did a fantastic and quick job. Great experience!! I would highly recommend them.
Scott & Theresa L.
1726165003
Water heater replacement project. Scheduled for install very easily and quickly. Technicians Shane and Chris were great! Answered all of my questions and did a great job on the install. When they left, the area they worked in was cleaner than when they started. Everyone I dealt with at Covenant was friendly and knowledgeable. Thx for the great experience!
Maribel R.
1726087016
Betty H.
1725982268
Jeremy and Ben were here to do some heating and plumbing jobs for me. They were both AWESOME!! I've done business with Covenant now for probably 6 years. This company is wonderful, they are efficient, friendly and knowledgeable. I recommend them highly. They are quick to get here and on time.
Brian O.
1725660626
They did a marvelous job! Cameron was very polite and professional! Also very patient with my questions.
Ray R.
1725565633
Very professional, friendly and thorough. Explained the process in detail and made sure everything worked as it should. Very pleased and will definitely use Covenant again.
Sandra L.
1725389900
Shane installed a whole house filter in my basement last Wednesday. On Friday, I saw that there was water under the filter and along the wall. I mistakenly assumed that the filter was leaking. It was the Friday afternoon before Labor Day, and when I called, they said they couldn’t come to check it until Tuesday. I asked if they didn’t have any emergency appointments, and she said, yes, they would get in touch with Shane and send him over. Almost immediately after I hung up, Shane was at my door. He immediately found the source of the problem, and it had nothing to do with his installation. A drain near the place the filter had been installed was plugged, and the water from the air conditioner was backing up. Shane removed the drain cover, got his snake drill, and opened the drain so that the water all went down. He was actually on his way home to leave for a weekend vacation, but he took the time to come and solve my problem, even though it was not caused by him or the filter he installed. Best of all, he did not charge me for this service. What great customer service!
Guang J.
1725048396
Jacob H.
1725046489
I have used Covenant Plumbing for all of my plumbing needs for the last 8 years. Delayne and Lori are very responsive, trust worthy and reasonable. They installed a tankless water heater at my house. The unit itself had issues from the start and after contacting Delayne about the issues, they worked with the manufacturer to get a full unit replacement at no cost to me. I happily recommend Covenant to anyone with plumbing needs.
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