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Choosing The Right Plumbing Service Provider: 7 Factors To Consider | Normal, IL

Written by
Covenant Plumbing
March 22, 2024
Choosing The Right Plumbing Service Provider: 7 Factors To Consider | Normal, IL

Plumbing issues are unavoidable for most homeowners in Normal, IL. Such complications may arise due to aging fixtures, wear and tear, or improper maintenance. Since most homeowners may not know how their plumbing system works, the plumbing fixtures can be complicated to solve, especially during night hours.

However, some may try resolving the issue by themselves, but they may get injured or worsen the problem. The best thing is to request plumbing services from a reliable company. But how can you find the right plumber? With many plumbing companies available in Normal, IL, finding the right one can be difficult. If you ever find yourself in such a situation, no need to worry. Below are some factors you should consider when hiring a plumber to troubleshoot your plumbing needs.

Experience

Experience is a crucial factor you should think about when seeking plumbing services. The past business record of a plumbing company speaks a lot about its services. Before settling on one contractor, inquire about the number of years in business. Also, you can request the work history information for specific plumbers.

A credible company has a reasonable length of time in business and can provide a track record of quality work. The length of time in business gives plumbers skills to handle complicated plumbing issues. To save you money and your precious time, always go for experienced professionals.

Level of Professionalism

When choosing a plumbing provider, you should consider how the staff communicates with you. Also, you should examine how the employees dress. It’s important to ensure that the provider employs certified professionals under the relevant authorities.

Homeowners should also choose a company that incorporates random drug and alcohol screenings during working hours to avoid inconveniences and technical mistakes. How a plumber performs a specific task can tell more about the company’s professionalism.

Since you’ll be working with the company you choose, it’s wise to select one that understands your needs and will treat you well. By doing so, you get a chance to communicate freely with the contractor, and it can be easy to express your interests.

Licensing and Insurance

Before hiring a plumbing service provider, you should determine whether they are certified, licensed, and insured by relevant authorities. Licensing is proof that such professionals have the right skills and equipment to handle plumbing issues. Therefore, the first thing to ask your chosen contractor is the working permit. Whether small or a big company, they should provide you with a license.

The company you choose should also be insured. This will protect you and the employees in the event of accidents or injuries. If you work with an uninsured company, you may have to pay for any injuries caused to the plumber if they get hurt while in your home.

Ask For References and Referrals

The right plumbing company should provide you with a record of successful projects they have handled in your area. If a contractor fails to give you a list of references, you shouldn’t work with them. A reputable company should provide a platform where you can check their references and reviews.

You can go through the client’s recent experience with the contractor to understand the quality of their services. Online reviews help you understand the company’s strengths and weaknesses, so you’ll know whether to hire them or not. If there are any complaints, then you should look for another professional.

You can also talk to your family and friends since some may have worked with the contractor you wish to work with. Seeking information from people you can trust helps you make an informed decision by learning from their experience.

Emergency Services

A plumbing system can fail at inconvenient times, and you may not know what to do or who to call. Emergencies cannot wait, so you’ll want to hire a company that’s a call away should plumbing problems arise. For instance, if you’re having a burst pipe at midnight, you may not have to wait until the next day. Choose a plumbing company you can reach out to at any time of the day. Although some plumbing contractors claim to be available 24/7, you should consult first since they may fail to respond in time.

Additionally, you should hire a plumber who can respond swiftly to any plumbing issue. If they can get to you immediately, it means that they value your needs, so you should work with them.

Kind of Services Offered

Before hiring a plumbing service provider, you should know what your needs are. Each plumbing company has its area of expertise. Some companies offer a wide range of plumbing services, including repiping, water heater replacement, or drain cleaning services. However, some may focus on specific areas. So, they could be an option if you want professional services. You must examine your needs to know the right contractor for you.

Price Estimates

While the price on its own shouldn’t be a factor when choosing a plumbing service provider, it’s an important consideration that you shouldn’t overlook. After examining your plumbing needs, you should carry out research to determine the cost of the services you need.

An accurate cost can be provided when a plumber examines the current situation of your problem. You have to consult different companies, then compare their price estimates. This can assist you in settling on one. Some contractors may charge you more than others. Even if the company is charging more money, it doesn’t mean that it delivers excellent services.

Covenant Plumbing: Plumbing Service Provider 

If you’re looking for a plumbing service company in Normal, IL, consider Covenant Plumbing. We are a family-owned and operated company founded in 2006. Our plumbers have the skills to offer plumbing services, including leak detection, drain cleaning, and repiping.

Hiring our licensed and insured technicians will not only guarantee you quality services but also protect you and your property. If you ever need a plumber, we can help you. Call us today!

Members of our Comfort club gain these perks, and more!

  • Front of Line Priority when you need us

  • No regular trip fee – $89 savings on every visit

  • Water heater check & flush

  • Water quality test

  • Sump pump & pit visual inspection

  • 10% discount on any service call

  • And much more!

$12.50 / Month

For details, call 309-340-1403

Comfort Club Membership

Join The Club To Get Priority Service & Discounts!


No one enjoys waiting around for a plumber to come fix those broken pipes or clear that nasty clogged drain. At Covenant Plumbing, we’ve made it easier than ever before to get the service you deserve when it’s most convenient for you. 

Introducing our Comfort Club Membership! As a member you’ll enjoy many perks, including discounts on service & repairs, priority scheduling, and peace of mind–saving you time, energy, AND money.

Become a member for a Better Life & Total Peace of Mind! Call 309-340-1403 or sign up online.

I called Covenant Plumbing to repair a small gas leak in my kitchen and they responded in a short period of time! Darren found and repaired the leak quickly and at a very reasonable cost. He was extremely professional and seemingly very knowledgeable, so I won't hesitate to call Covenant Plumbing in the future! Thank you for a job well done!
Response from the owner:Thank you so much, Glenn, for your kind words! We’re glad we could resolve the gas leak for you. Please don’t hesitate to reach out if you ever need assistance again. We’re always here to help!
Great company!
Response from the owner:Thanks so much, Clayton! We appreciate your business and hope to work with you again.
Always a great experience with covenant! Shout out to Shane for the excellent customer service
Response from the owner:Thank you for the 5 star review! We appreciate you choosing us!
Jordan from Covenant Plumbing is great! Had a leaking toilet issue and he diagnosed quickly and gave options which I greatly appreciated. He advised the leak was coming from the wax ring and also showed me that the original installer years ago had failed to use a metal flange. Jordan repaired everything and triple checked the fix. Covenant Plumbing and their staff are awesome, friendly and I trust their work and advice. Special thanks also to Amanda in the office who set up my appointment. She seems very eager to help the customer and I appreciate her so much!
Response from the owner:Thank you for the review! We appreciate your feedback BJ.
No one wants to call a plumber, but I'm so glad I called Covenant Plumbing when I needed my toilet repaired. They got me scheduled quickly, Darren helped me understand what needed fixed, and it was reasonably priced. I wouldn't hesitate to call them again when I need a plumber.
Response from the owner:Thanks, Kathy! We know plumbing issues aren’t anyone’s favorite surprise, so we’re glad Darren made the experience a good one. Don’t hesitate to reach out next time you need a hand!
This was my first time using Covenant Plumbing and it was a very good experience. All communication on the phone, by text and in person was friendly and prompt. Darren diagnosed the problem and explained our options. He was very thorough and answered questions completely. Covenant scheduled and completed the work quickly. Toilets had to be replaced and on pulling the toilet Darren found another issue which he corrected at no additional charge. Plumbing work is expensive, but when the work is quality, it is a value in the long run. Thank you for quality work Covenant.
Response from the owner:Thank you, Gia! We’re glad your first experience went smoothly and that Darren could help get everything sorted. We appreciate you choosing Covenant and are here whenever you need us next.
Jordan and his team were very professional and polite. They explained things well, and got the job done quickly and efficiently.
Response from the owner:Thanks so much, Jennifer! We’re glad Jordan and the team took great care of you.
Response from the owner:Thanks so much for the 5 stars, Jonathan! We appreciate you!
Fantastic service. Called for some shower maintenance, they got me on the schedule the next day, and completed the work on time, professionally, and half the price that Mike Williams quoted me. I highly recommend these guys.
Response from the owner:Thanks so much, Dale, for allowing us to help with your shower! We’re glad we could be of service and are always here if you need anything in the future.
Cameron sorted out a Saturday plumbing disaster faster than I thought possible, and I will absolutely call Covenant again the next time I need a plumber.

We had an early morning upstairs pipe failure on a Saturday, resulting in water flowing into a downstairs bedroom. I called several other unresponsive plumbers before I called Covenant. Less than an hour after I placed the call to Covenant, the problem was all fixed. Even though it was a Saturday call, the cost was less than I expected. I am relieved and grateful.
Response from the owner:Thank you so much, Jamie, for sharing your kind words! We're happy to hear Cameron was able to turn your Saturday around so quickly. We’re always here whenever you need a hand!
Cameron and Jacob have been here twice and were great both times! They were so easy to work with, very kind, and got our garbage disposal fixed/replaced quickly! We will definitely continue using Covenant for our plumbing needs. I highly recommend anyone using Covenant request Cameron and Jacob!
Response from the owner:Thanks so much, Jordan! We’re glad Cameron and Jacob made things easy and got your garbage disposal sorted quickly. We appreciate your kind words and your trust in Covenant!
Same day service to replace a sump pump.
Highly recommend!
Response from the owner:Thanks so much, Nathan! We’re happy to have helped with your sump pump and appreciate your recommendation!
Only from heaven will I say this company operates. Want a truly honest quote and the best work you have ever witnessed? Well....what are you waiting on, pick up the phone and call. You'll see.
Response from the owner:Wow, Shane - your words truly made our day! Thank you for the incredible praise and for trusting us with your home. We’re so grateful to have customers like you. Let us know if there’s ever anything else we can help with!
I would highly recommend. Shane was outstanding
Response from the owner:Thanks so much, Chuck, for taking the time to leave a review. Shane and all of us at Covenant appreciate your business!
Cameron was exceptionally professional, knowledgeable and displayed a perfect attitude of service! Thank you, Cameron!
Response from the owner:Thank you for the wonderful feedback! We’re so glad Cameron was able to help with your garbage disposal. Let us know if there’s anything else we can do for you!
First class job replacing the tub/shower controls in the master bathroom. Also replaced the main house shutoff valve. Done ahead of schedule and left everything clean.
Response from the owner:Thanks so much, Jim! We’re glad you’re happy with the work and the clean result. We're here when you need us next!
Great experience having my water heater replaced, only took an hour. I would highly recommend Covenant!
Response from the owner:Thank you, Levi, for your kind words and for trusting our team with your new water heater. We appreciate you!
Easy process to get service. Good communication. Nice people and the work was done promptly and professionally.
Response from the owner:Thank you, Donald! We’re so glad you found the process easy. It was our pleasure to help with your repair. Let us know if you ever need anything else!
Very friendly had no problems
Response from the owner:Thank you so much, Steve - we appreciate your business!
Cameron was amazing! These guys crushed their work. Fast and quality work!
Response from the owner:Thanks so much, Johnny! We’ll be sure to share your praise with Cameron! Let us know if there’s ever anything else we can help with.
Jordan Fuller is an outstanding plumber. He did an excellent job installing the sump pump at my house in Bloomington, IL.
Response from the owner:Thank you so much, Umar, for your kind words! We’re happy we could help with your new sump pump, and Jordan will be so glad to know his work made such a great impression. We appreciate your business!
Everything from the first phone call to completion was absolutely perfect. Jordan was my tech. He was on time, very professional, great attitude, friendly, walked me through what he was going to do, I can't say enough about the service! If you are a veteran, make sure to mention it, they definitely will take care of you
Response from the owner:Thank you so much, Jason for the five-star review! We appreciate your business.
Swift response to broke down water heater. Job well done in just a snap. The guys even helped with my separation anxiety losing my nineteen year old unit that had just flooded my basement. Seriously, we were attended to with the best of care. Thanks, y’all.
Response from the owner:Thank you so much Jim, for trusting us with your water heater! We are so glad we could be of service.
Always a great experience with Covenant Plumbing. I have used them multiple times and all techs have been professional and very knowledgeable. I absolutely would recommend Covenant for all your plumbing needs.
Response from the owner:Thank you so much, Scott for taking the time to review us!
Jordan did a great job and fixed the leak in my tub and did a thorough inspection of the entire home with recommendations of proactive preventative maintenance options. Appreciate the time he took to answer my questions and was extremely polite and professional.
Response from the owner:Thank you so much, Rachele for taking the time to review us!
Nice guys. Showed up on time and were professional. Thank you!
Response from the owner:Thank you so much, Aaron for the awesome review!
Covenant plumbing came out very quickly and were very efficient in solving my plumbing problems! They even saw things that I had not seen yet and we were able to get those taken care of. The guys were super nice and I can’t recommend this company enough!
Response from the owner:Thank you so much, April for the five-star review! We truly appreciate your business.
Wonderful, friendly experience - highly recommend! Darren’s work was so clean. He was cautious to not harm or damage walls, floors. He explained things thoroughly and gave us options. Covenant price was much lower than that of another company that claims to be local and family owned (but isn’t) 🐯. They did such an awesome job repairing my copper piping, water heater, ejector, and sump pump. Trust them enough to buy their annual service plan. HIGHLY RECOMMEND
Response from the owner:Thank you so much, Roger for taking the time to review us! We truly appreciate your business.
Can not say enough good things about Covenant. From the EASY online schedule, to getting us in about 3hours later. Jordan was exceptional in repairing the problem while keeping us informed throughout the process. We will always use Covenant and request Jordan!!!!
Response from the owner:Thank you so much for the five-star review! We truly appreciate your business.
Excellent company with honest technicians. They do a great job and explain all options and work performed.
Response from the owner:Thank you so much, Richard for the five-star review!
Covenant Plumbing was great. Made time today to come out and take care of my plumbing issue to get our water back on. Very trustworthy and dependable. My family thanks you so much.
Response from the owner:Thank you so much, Adam for taking the time to share your wonderful review! We truly appreciate you.
Plumbers showed up on time, completed the job timely, and cleaned up after themselves. They took time to check a few things that weren't part of the job they came for, and they made some additional repairs. Great service!
Response from the owner:Thank you so much Vickie for the five-star review! We truly appreciate your business.
Super friendly! The guys took the time to explain my options and get me set up. Very happy with the service!
Response from the owner:Thank you, Rob for the five-star review! We appreciate you.
Very satisfied with the service provided
Response from the owner:Thank you so much, Chandra for taking the time to review us!
Always great, respectful service.
Helpful, answers questions patiently and explains problem and solution thoroughly.
Clean.
Response from the owner:Thank you for the review! We appreciate your feedback Rachel.
Fast, professional, and friendly technicians. Definitely recommend.
Response from the owner:Thank you for the awesome review, GK!
We had several Plumbing issues and Covenant took care of them all. They do good professional work, reasonable prices and nice people. Ask for Darren!
Response from the owner:Thank you so much, Lynn for taking the time to review us! We appreciate your business and are happy to help in any way that we can.
Great company and great people.
Response from the owner:Thank you, Eric for the five-star review!
Shane from Covenant Plumbing was outstanding. He was prompt, professional and courteous. He took time to answer my questions and also talked over my future plumbing upgrades!!! I highly recommend Covenant Plumbing for any of your residential plumbing needs!!!
Response from the owner:Thank you so much for taking the time to review us! We truly appreciate your business and are happy to help in any way we can.
Always super polite and willing to explain everything to a complete novice. I never feel rushed or like I’m asking a “stupid question.” Colton was very nice, and you’d never know he’d been there besides the fact things now work right.
Response from the owner:Thank you so much, Angela for the wonderful review! We truly appreciate your business and are happy to help in any way we can.
I was very pleased with the quick response and knowledgeable friendly service by this team from Covenant Plumbing when my water heater went out.
I recommend them for your plumbing needs.
Response from the owner:Thank you so much, Peggy for the five-star review! We truly appreciate your business and are happy to help in any way we can.
Response from the owner:Thank you so much, Sara for taking the time to review us!
Kristen is fabulous! She took the time to explain the process to me and was able to get me taken care of right away!
Response from the owner:Thank you so much, Cat for the five-star review!
Response from the owner:Thanks, Amelia for taking the time to review us!
Great service
Response from the owner:Thank you, Thatcher for the five-star review!
I’ve had such a great experience with the Covenant Plumbing Team! The team is professional, courteous, and really takes pride in what they do. It’s clear they care about their customers and go above and beyond to make sure everything is done right. Highly recommend them to anyone looking for reliable service and a company that truly values quality and integrity.
Response from the owner:Nicole, we are so thrilled to hear we could help resolve your issue!
Response from the owner:Thank you so much, Stephen for the five-star review!
Awesome people and a great company to work with.
Response from the owner:Thank you, Joe for the five-star review.

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