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Choosing The Right Plumbing Service Provider: 7 Factors To Consider | Normal, IL

Written by
Covenant Plumbing
March 22, 2024
Choosing The Right Plumbing Service Provider: 7 Factors To Consider | Normal, IL

Plumbing issues are unavoidable for most homeowners in Normal, IL. Such complications may arise due to aging fixtures, wear and tear, or improper maintenance. Since most homeowners may not know how their plumbing system works, the plumbing fixtures can be complicated to solve, especially during night hours.

However, some may try resolving the issue by themselves, but they may get injured or worsen the problem. The best thing is to request plumbing services from a reliable company. But how can you find the right plumber? With many plumbing companies available in Normal, IL, finding the right one can be difficult. If you ever find yourself in such a situation, no need to worry. Below are some factors you should consider when hiring a plumber to troubleshoot your plumbing needs.

Experience

Experience is a crucial factor you should think about when seeking plumbing services. The past business record of a plumbing company speaks a lot about its services. Before settling on one contractor, inquire about the number of years in business. Also, you can request the work history information for specific plumbers.

A credible company has a reasonable length of time in business and can provide a track record of quality work. The length of time in business gives plumbers skills to handle complicated plumbing issues. To save you money and your precious time, always go for experienced professionals.

Level of Professionalism

When choosing a plumbing provider, you should consider how the staff communicates with you. Also, you should examine how the employees dress. It’s important to ensure that the provider employs certified professionals under the relevant authorities.

Homeowners should also choose a company that incorporates random drug and alcohol screenings during working hours to avoid inconveniences and technical mistakes. How a plumber performs a specific task can tell more about the company’s professionalism.

Since you’ll be working with the company you choose, it’s wise to select one that understands your needs and will treat you well. By doing so, you get a chance to communicate freely with the contractor, and it can be easy to express your interests.

Licensing and Insurance

Before hiring a plumbing service provider, you should determine whether they are certified, licensed, and insured by relevant authorities. Licensing is proof that such professionals have the right skills and equipment to handle plumbing issues. Therefore, the first thing to ask your chosen contractor is the working permit. Whether small or a big company, they should provide you with a license.

The company you choose should also be insured. This will protect you and the employees in the event of accidents or injuries. If you work with an uninsured company, you may have to pay for any injuries caused to the plumber if they get hurt while in your home.

Ask For References and Referrals

The right plumbing company should provide you with a record of successful projects they have handled in your area. If a contractor fails to give you a list of references, you shouldn’t work with them. A reputable company should provide a platform where you can check their references and reviews.

You can go through the client’s recent experience with the contractor to understand the quality of their services. Online reviews help you understand the company’s strengths and weaknesses, so you’ll know whether to hire them or not. If there are any complaints, then you should look for another professional.

You can also talk to your family and friends since some may have worked with the contractor you wish to work with. Seeking information from people you can trust helps you make an informed decision by learning from their experience.

Emergency Services

A plumbing system can fail at inconvenient times, and you may not know what to do or who to call. Emergencies cannot wait, so you’ll want to hire a company that’s a call away should plumbing problems arise. For instance, if you’re having a burst pipe at midnight, you may not have to wait until the next day. Choose a plumbing company you can reach out to at any time of the day. Although some plumbing contractors claim to be available 24/7, you should consult first since they may fail to respond in time.

Additionally, you should hire a plumber who can respond swiftly to any plumbing issue. If they can get to you immediately, it means that they value your needs, so you should work with them.

Kind of Services Offered

Before hiring a plumbing service provider, you should know what your needs are. Each plumbing company has its area of expertise. Some companies offer a wide range of plumbing services, including repiping, water heater replacement, or drain cleaning services. However, some may focus on specific areas. So, they could be an option if you want professional services. You must examine your needs to know the right contractor for you.

Price Estimates

While the price on its own shouldn’t be a factor when choosing a plumbing service provider, it’s an important consideration that you shouldn’t overlook. After examining your plumbing needs, you should carry out research to determine the cost of the services you need.

An accurate cost can be provided when a plumber examines the current situation of your problem. You have to consult different companies, then compare their price estimates. This can assist you in settling on one. Some contractors may charge you more than others. Even if the company is charging more money, it doesn’t mean that it delivers excellent services.

Covenant Plumbing: Plumbing Service Provider 

If you’re looking for a plumbing service company in Normal, IL, consider Covenant Plumbing. We are a family-owned and operated company founded in 2006. Our plumbers have the skills to offer plumbing services, including leak detection, drain cleaning, and repiping.

Hiring our licensed and insured technicians will not only guarantee you quality services but also protect you and your property. If you ever need a plumber, we can help you. Call us today!

Members of our Comfort club gain these perks, and more!

  • Front of Line Priority when you need us

  • No regular trip fee – $89 savings on every visit

  • Water heater check & flush

  • Water quality test

  • Sump pump & pit visual inspection

  • 10% discount on any service call

  • And much more!

$12.50 / Month

For details, call 309-340-1403

Comfort Club Membership

Join The Club To Get Priority Service & Discounts!


No one enjoys waiting around for a plumber to come fix those broken pipes or clear that nasty clogged drain. At Covenant Plumbing, we’ve made it easier than ever before to get the service you deserve when it’s most convenient for you. 

Introducing our Comfort Club Membership! As a member you’ll enjoy many perks, including discounts on service & repairs, priority scheduling, and peace of mind–saving you time, energy, AND money.

Become a member for a Better Life & Total Peace of Mind! Call 309-340-1403 or sign up online.

Dayton and Draydan were very professional, provided multiple options, communicated their plans well, performed their work quickly, and left our place clean.
Response from the owner:Thank you for taking the time to submit a review for Covenant Plumbing!  We love that you noticed that we always strive to make the customer feel comfortable. Thank you for choosing Covenant Plumbing and we hope that you will come to us for all your plumbing needs!
We had a wonderful experience with Covenant Plumbing. Darren Installed our dishwasher, and did an exceptional job! We are always pleased with the prompt, amazing services Covenant Plumbing provides!
Response from the owner:Thank you so much, Joyce for taking the time to review us! We truly appreciate you.
Response from the owner:Thank you, Srinivas for the five-star review!
Response from the owner:Thank you so much, Ron for taking the time to review us!
Camon was very personable and knowledgeable.
Response from the owner:Thank you for the 5 star review David! We appreciate you choosing Covenant Plumbing for your back up sump pump and look forward to helping you in the future!
Fast response and Jordan fixed the issue
Response from the owner:Thank you so much, Mark for the five-star review!
Covenant was timely when our sump pump went out. Jordan was caring, knowledgeable and courteous. Highly recommend their services.
Response from the owner:Thank you so much, Latricia for taking the time to review us!
We had a great experience with Covenant Plumbing today! We had a last minute problem with our hose spicket and they were able to have someone out in 10 minutes! Shane was super quick to spot the problem and was even quicker with the repair. We definitely will be using them if we need anything in the future!
Response from the owner:Thank you, Bella for taking the time to share your experience with us! We appreciate your business and are happy to help in any way we can.
Great costumer service, they were knowledgeable and Jordan took care of the problem promptly.
Response from the owner:Thank you so much for the awesome review!
Excellent work. Some additional issues came up in plumbing repair and they stayed later in day to fix properly. Professional and honest in repairs.
Response from the owner:Thank you for the 5 star review Mike! We appreciate you choosing Covenant Plumbing and look forward to helping you in the future!
Excellent service and a very fair price.
Response from the owner:Thank you so much, David for the five-star review!
Response from the owner:Thank you, Robert for the five-star review!
The plumbers did a partial rebuild and replaced the Emergency Shutoff Valve. They were very professional and it didn't even take them an hour to complete the job. They walked me through what needed to be done and the pricing was reasonable. I will be using them again for any plumbing issues in the future.
Thank you so much!!
Response from the owner:Thank you so much, Viola for taking the time to review us! We appreciate your business.
Good job completed quickly and at a very reasonable cost. Highly recommended.
Response from the owner:Thank you so much, Richard for taking the time to review us! We truly appreciate your business.
5 stars! I had a plumbing issue come up right before vacation. These guys were prompt, friendly, and super professional. Price was fair. Will use again and absolutely recommend!
Response from the owner:Thank you so much for taking the time to share your experience with us! We appreciate your business.
Have used Covenant several times now and always great service. Knowledgeable folks who run an organized company and do great work and communicate well.
Response from the owner:Thank you so much, Kent for the five-star review! We appreciate your business.
Response from the owner:Thank you for the five-star review, Ryan!
Shane did a great job. You can trust him. Our family has been using Covenant Plumbing for over 10 years. They have worked on five different houses for our family. They are a good company.
Response from the owner:Thank you so much, Jim for taking the time to share your experience with us! We truly appreciate your business.
They did very nice work, very quickly.
Response from the owner:Thank you, Craig for the five-star review!
Response from the owner:Thank you so much, Patricia for taking the time to review us!
Response from the owner:Thank you so much for the five-star review!
Excellent service and timelines! Found my water heater was leaking, called first thing the next morning. They came out that morning, provided options, and had installed a new water heater by the end of the day. Would do business with them again.
Response from the owner:Thank you so much, Dave for taking the time to share your experience with our team! We appreciate your business and are happy to help in any way we can.
Great business, high quality, amazing customer service. Professional and great at communication, local owners that care. Love working with Covenant Plumbing.
Response from the owner:Thank you so much, Justin for the five-star review! We appreciate your business.
Response from the owner:Thank you so much for the five-star review!
Dayton and his assistant proved just as great as they were on their job for us. It's nice to have a free and clear kitchen sink and now the pipes coming up to it without pinhole leaks. Now if the City of Bloomington could get the water quality back!
Response from the owner:Thank you so much, Jeffrey for taking the time to share your experience with our team!
Always happy with the service from Covenant Plumbing.
Response from the owner:Thank you so much for the awesome review, Robert!
I called in the morning and they sent a technician out same day. He diagnosed and fixed the issue within an hour. Exceptional experience!
Response from the owner:Thank you, Alexis for the awesome review! We're thrilled to hear you had such positive experience with our team.
Absolutely satisfied!
Response from the owner:Thank you for the five-star review, Richard!
Excellent service. Quick. Efficient. Will kee calling them!
Response from the owner:Thank you so much, Holly for taking the time to review us!
Chris was a blessing - best plumber in town!!!
Response from the owner:Thank you for the awesome review, Willis!
Great experience with Covenant. Water heater started leaking, so called them up and later that day they were here to provide options with pricing, and completed the removal and install within 2 or 3 hours. Everything looks and works great. Thanks to Shane and company for their expert work.
Response from the owner:Thank you so much for sharing your positive experience with us!
I’m leaving my five star review below because I do want people to know that the service with this company was wonderful. We ran into another plumbing issue shortly after and I was quoted by this company and quoted by another. I even compared their prices to retail online. This company was taking over 50% margins on not just the job and labor overall but even the equipment you could simply just go and buy from a store. Replacing my water heater was a $5000 difference for the exact same service. This was a severe disappointment, but I understand everybody needs to make money. If you don’t mind severely overpaying and have some extra thousands of dollars laying around, this companys service is fantastic! Unfortunately, that is not my situation. I was disappointed to say my discover here.

“Paying for the service was not fun, but the quality of human beings and quality of service I received was spectacular for this industry. Other companies like Roto-Rooter or other aggressive sales oriented plumbers are pretty horrible to work with, these guys were fantastic to have around my home, showing me their equipment, and answering any questions that I would have. Thank you covenant plumbing!”
Response from the owner:We appreciate you taking the time to leave us a review. Thanks!
I had an issue with a pipe leaking water in my basement utility room. Jordan and Quentin were out the next day to help fix the issue and took care of everything. The customer service was great and the job done was great. I am very happy with the service and would reccomend them to anyone in town.
Response from the owner:Thank you so much, Hugo for taking the time to share your experience with our team! We're thrilled to hear our technicians could help you out.
Shane and Jacob were very friendly and efficient. We have a toilet that is over 50 years old. The fill valve along with the tank ball and lift rods all had to be replaced. Before we knew it, the repairs were done. My wife and I were very pleased. I found everyone at your company from Amanda Shane to be very friendly and professional. I would not hesitate to call your establishment for our plumbing needs in the future.
Response from the owner:Thank you so much, Kenneth for taking the time to review us! We truly appreciate your business and are happy to help in any way we can.
Covenant Plumbing made it easy and responded quickly. The guys were super helpful and polite. All around positive interaction.
Response from the owner:Thank you so much, Bart for the amazing review! We appreciate your business and are happy to help in any way we can.
Get service by Dayton. Will say tho, this is a pricey company $400 for about hr n 45min of time. Service competed was clearing my drain/vent line.
Response from the owner:Thank you so much for taking the time to leave us a positive rating.
Dayton was very polite and professional. He explained all my options and answered all my questions. Highly recommend. It was a memorable Valentines Day watching the roots being cleaned out of my sewer line. I appreciated that they let me watch the process. Always something new to learn.
Response from the owner:Thank you, Christine for taking the time to review us! We are thrilled to hear our team could help resolve your sewer line issue.
The team at Covenant Plumbing was quick to address my issue. Showed up within the hour, provided a quote right on the spot, and the repair was done within 30 minutes. I reviewed the work that they performed and was very satisfied.
Response from the owner:Thank you so much, Patrick for taking the time to review us! We truly appreciate you choosing Covenant Plumbing for your plumbing needs!
We rec’d a quick response and we’re worked in understanding the urgency….the guys arrived, texting before and on way. They were excellent communicators; Darren listened intently, compassionate to our needs and very thorough in explaining their findings and options. Great Team. They were courteous and cautious about their outdoor shoes coming in to our home; even when we were not concerned. Overall they are top notch!!! 5 Star Business! -Di
Response from the owner:Thank you so much, Diane for sharing your positive experience with our team! We appreciate your business and are happy to help in any way we can.
Everyone at Covenant was professional, courteous, knowledgeable, and effective. Colton did a thorough inspection and quickly diagnosed my issue, though complex, spot-on. Dayton and another professional whose name I unfortunately cannot recall came out and advised further on my situation, quickly and carefully resolved it, and followed up with good guidance. I happened to speak with Amanda and she was excellent as well, offering help with kindness and efficiency. If you want peace of mind and results I give my highest recommendation to Covenant!
Response from the owner:Thank you so much, Weston for taking the time to review us!
Everyone was extremely friendly and helpful. They were able to come quickly and went above and beyond to quickly fix a fairly large issue. They communicated well throughout the process and were very clear on what work was being completed and the cost. I will definitely call them for any future plumbing needs.
Response from the owner:Thank you, Laura for the five-star review! We're thrilled to hear we could help resolve your issue!
Very quick and easy process, love that you can book online. Booked on Monday and they sent someone out on Tuesday who was able to fix the problem I booked for which was with a toilet, he was also able to fix an issue with the shower faucet during the same appointment without me having to reschedule. Thanks Colton!
Response from the owner:Thank you so much, Ryane for the helpful feedback! We appreciate you and are happy to help in any way we can.
I had a water backup drain issue and Covenant came out and resolved it quickly! We liked their service so much we chose Covenant for a water softener solution for our home. Covenant is responsive and does high quality work at a fair price. Highly recommend.
Response from the owner:Thank you so much for the wonderful review! We appreciate your business and are happy to help in any way we can.
Covenant Plumbing is by far the best in the business! They have the highest level of professionalism and response. I cannot recommend them enough! Darrin & the team were phenomenal to work with!
Response from the owner:Thank you for taking the time to submit a review for Covenant Plumbing Crystal!  We love that you noticed that we make our customers feel that they are valued. Thank you for choosing Covenant Plumbing and we hope that you will come to us for all your plumbing needs!
Covenant has recently been my goto plumbing solution company! They came to my rescue after a frozen pipe issue last year and I've been using them since. Their prices are fair and their work is excellent - a great company to work with!
Response from the owner:Thank you so much, Chris for taking the time to review us! We truly appreciate your business.

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